Privacy Policy

This explains what we collect, why, who sees it, and what you can ask us to do about it. Pro-Wash 24/7 Laundry Mart Ltd is the data controller, and we handle personal data under Ghana’s Data Protection Act, 2012 (Act 843).

1. What we collect

What you give us

• Your name
• Your mobile number, which we verify with a code by SMS
• Your email address, if you give one
• Your day and month of birth, if you give them — used only to give you double loyalty points on your birthday
• Any collection address you save, with the map position you pin and any landmark or note for the driver

What we record as you use the service

• Which machines you used, which cycle, and when
• Drop-off orders: weight, service chosen, and status
• Payments: amount, method and a reference from our payment processor
• Your loyalty points, tier and referral code
• Your preferred detergent and the branch you last used, so the app opens where you left it
• Device and browser information, and your IP address

What we never hold

We do not store card numbers, CVV codes or mobile money PINs. Card and mobile money payments are handled entirely by Paystack, which is PCI-compliant. We receive only a confirmation and a reference.

2. Why we hold it

• To run the service — starting machines, tracking orders, taking payment, and telling you when your laundry is ready.
• To contact you about your laundry — a text when a wash finishes or an order is ready, and a reminder if it is left uncollected.
• To operate loyalty and referrals — points and rewards only work if we know whose they are.
• To collect from and deliver to you, where you use that service.
• To keep proper records — invoices, receipts and accounts, which we are required to keep.
• To improve the service — understanding which machines and services are used, and when.

Marketing

We send marketing messages only if you have agreed to receive them, and you can stop them at any time by telling us or replying to the message. Messages about your own laundry — a wash that has finished, an order ready to collect, a sign-in code — are part of the service and are not marketing.

3. Who else sees it

We do not sell or rent your personal information. We share it only where the service cannot work otherwise:

• Paystack — processes card and mobile money payments
• Our SMS provider — delivers the messages above, and receives your number and the message text
• Our hosting provider — stores the system and its database on secured servers
• Legal authorities, where the law requires it

Collection and delivery are carried out by our own staff, not by a third-party courier.

4. Driver location

We record the position of our drivers while they are working, from the app on their phone and, where fitted, from a tracker on the vehicle. This is used to tell customers when to expect a delivery, to establish where a journey went if something is disputed, and to look after our vehicles.

Drivers are told this before they start work, and location is recorded only while they are on shift with the app open.

If a driver is on the way to you, you can see their position on a map. That works only while the journey is active, and shows only the driver coming to you.

5. How long we keep it

• Account and transaction records: six years, the period Ghanaian tax and company law requires for financial records.
• SMS delivery logs: 12 months.
• Driver position records: 30 days — long enough to settle a question about whether a driver arrived, and no longer.

If you close your account we stop using your data for anything else, but we cannot delete records of payments already made until that period ends.

6. How we protect it

The site and app are served over SSL. Passwords are stored hashed, never in a readable form. Access to customer records is limited to staff who need it for their work, and every administrative action is recorded in an audit log with the name of the person who made it.

7. Your rights

Under Act 843 you may:

• Ask what we hold about you, and get a copy
• Ask us to correct anything that is wrong
• Ask us to delete your data, subject to the record-keeping periods above
• Opt out of marketing at any time
• Complain to the Data Protection Commission of Ghana

Contact us and we will respond within 14 days. There is no charge.

8. Cookies

This website uses no tracking or advertising cookies. The app stores a sign-in token on your device so you do not have to log in every time, and remembers your branch and detergent preference. You can control cookies in your browser settings.

9. Children

Our services are not intended for anyone under 18 and we do not knowingly hold their data. If you believe a child has created an account, tell us and we will remove it.

10. Changes to this policy

If we change this policy, the date at the top changes with it. Anything that materially affects you will be flagged in the app rather than left here to be discovered.